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Four Seasons care homes business appoints Care Services and Quality Director

Four Seasons Health Care, the national network of more than 370 homes providing personalised dementia and nursing care, has appointed former regional Managing Director Pauline Lawrance to the newly-created position of Care Services and Quality Director. In her new role she will be responsible for development of dementia and nursing care services and raising care quality.

As part of this, she will lead the central team of dementia specialists who are implementing the programme of training leading to accreditation of homes to provide the company's PEARL dementia care programme. She will also be responsible for a team of two Quality Managers and 29 Quality Facilitators who will support Home Managers to provide sector leading standards of care. Four Seasons' commitment to quality of care is underpinned by almost doubling its team of quality facilitators.

Caroline Baker, Director of Dementia Care, will be leaving the business shortly as she has decided to pursue other career options.

Pauline Lawrance is a qualified nurse by background. She joined the business in 1998 as one of its first Home Managers and has been a Regional Manager, Operations Director and most recently Regional Managing Director. She has extensive experience of directing dementia and nursing care home services.

Tim Hammond, Chief Executive, said: "Pauline has an outstanding record as a member of our senior management team and I am confident that she will drive further improvements to all of our care services during the course of this year, which is the timescale she has committed to.

"We have a sector leading dementia care programme with PEARL, which is significantly due to Caroline Baker's work over the past 10 years and we wish her well for the future."

This is a further strengthening of Four Seasons management structure, following the recent appointment of Alistair How to the new post of Chief Operating Officer. He was formerly CEO of Eden Futures and prior to that held senior management positions with Bupa. Operational responsibility was brought closer to the homes with the creation of eight regional Managing Directors where previously there were three. The new MDs, who will report directly to Alistair How, were promoted from their roles of regional Operations Directors and given more decision making authority, so effectively de-layering management and increasing responsiveness to local home requirements.

Date published: 15 September 2017

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