Welcome to Regents View Care Home
You'll find Regents View in Hetton-le-Hole, Tyne and Wear. Our purpose-built care home offers great facilities and social spaces, including an enclosed garden.
Here we offer care for older people who have mental health illnesses or dementia. And we provide high-quality physical healthcare in a stimulating social setting.
We serve fantastic freshly prepared food and have a 5 star food hygiene rating. We also received a Healthy Home Award from Sunderland City Council in 2014.
At Regents View Care Home, residents are considered part of the family. We put their health and happiness at the heart of everything we do, and our dedicated team of nurses and carers actively encourage residents to take part in all decisions - contributing to everything from the way their rooms look to the therapies they receive.
Life at Regents View Care Home
At Regents View we focus on providing person-centred care. Our aim is to help people stay as well as they can for as long as they can, so we understand the importance of being active and entertained.
We have a full programme of daily activities tailored to the interests and abilities of each individual living here. Plus many residents enjoy coming on trips and visits in the home's own minibus.
Regents View is a lovely, friendly home run with great dedication and care.
I find the treatment my wife Elsie receives at Regents view very good.
They were both treated with the greatest of kindness, love, respect and dignity.
Types of care
People living with dementia have different needs, so either a residential or nursing care home...
Respite care, or short-stay care, means someone can stay at Regents View Care Home whether...
End of life / palliative care
It's vital that everyone gets the right care and support at this important and sensitive time....
Also known as "step-up, step-down", or rehabilitation care, intermediate care offers an alternative...
Facilities & services
Making care special is at the heart of Regents View Care Home in Hetton-le-hole. Our philosophy starts with getting to know each person as an individual and understanding what they need.
- All ensuite
- All single rooms
- On site hairdressing
- Quiet lounge
- TV lounge
- Landscaped gardens
- Sensory gardens
- Flat screen TV in lounge
11 Dec 2017
A Hetton-le-Hole care home has been rated as 'Good' overall by the Care Quality Commission. Following a surprise inspection, Regents View Care Home was also rated as good against individual inspection criteria of being safe, caring, responsive to residents’ needs and well-led.
Regents View provides nursing and personal care for older people, most of whom are living with dementia. The inspectors said that people living in the home, which is run by Four Seasons Health Care, felt safe and were looked after by a team who were caring, kind and compassionate and treated them with respect for their dignity.
The inspectors saw that the care team interacted well with people living in the home, sharing jokes where appropriate and behaving patiently with them.
The residents and their relatives spoke very highly about the team at Regents View and the standards of care they provided. One person said, "There is just a lovely caring atmosphere here.” Another told the inspectors: “They (staff) are very understanding and caring.” The inspectors also said that external care professionals were also complimentary about the staff and the atmosphere at the home.”
The inspectors saw there were sufficient staff on duty with the qualifications, right skills mix and experience to meet people’s needs safely, effectively and in a timely way. They were well trained and supported to do their jobs and they were knowledgeable and understood the needs of the people in their care and how best to look after them.
The home offers a new generation of dementia care known as the Dementia Care Framework. It uses purpose-designed technology to support care teams to create and update an audit of each resident’s physical, psychological and emotional condition and their day to day experience, so that care can be adjusted to their changing needs. Developed by Four Seasons and thought to be the first of its type worldwide, it is based on 320 recognised standards, including NICE Guidelines (National Institute for Health and Care Excellence) and Alzheimer’s Society best practice guidance. The care team in the home have completed a specialist training programme, which includes a simulated experience of what it is like to live with the sensory and cognitive impairments associated with dementia. This improves their understanding and empathy for people living with the condition and makes learning of best practice more meaningful.
Residents and their relatives were consulted as much as possible about care plans, which included the person’s health and care needs together with information on their life story, their interests, preferences and dislikes, including foods and their favourite music, films, hobbies etc.
The inspectors saw that residents received a choice of meals at each mealtime and residents were complimentary about the meals. The kitchen team understood people’s individual dietary and nutritional requirements and how those needs were met.
People were encouraged and helped to maintain their independence. They were supported to participate in a range of activities.
The inspectors found the home was clean and well maintained
Relatives are welcomed at almost any reasonable time, which helps residents to maintain contact with those closest to them.
Marjorie Condacos, Regional Managing Director for Four Seasons Health Care, said: “Such a positive inspection outcome can only be achieved by, an enthusiastic team supporting each other for the benefit of the residents. I am very proud of their hard work and dedication. The comments by residents and their relatives let us know the team is so well appreciated.”
Regents View Care Home has achieved satisfaction ratings averaging just over 98% during recent months in feedback from residents, their relatives and visiting care professionals.
11 Dec 2017
Four Seasons Health Care picked up three accolades on Tuesday 5th December 2017 at the Training Journal (TJ) Awards. Winning three categories meant that Four Seasons Health Care led the way, as they were the only organisation to win in multiple categories.
Who were the winners?
The Dementia Care Framework won the ‘Best Change Management Programme’, which is a fantastic achievement and further highlights the positive impact this is having on the lives of people living in Four Seasons homes with dementia.
The Judges commented: “We recognise Four Health Care work in the field of dementia care as innovative and thorough in its approach, being both effective and transformative. It had a bold vision that was well executed in a challenging environment.”
The Care Home Nursing Journal (CNJ), Four Seasons’ very own internal publication to develop nurse knowledge and share best practice won its category of ‘Best Organisational Development Programme'.
The Judges commented: “The design of this intervention, which on the surface appears very simple, completely meets the needs of the organisation and has had significant impact. A particular strength was that Four Seasons Health Care decided to make these resources freely available to anyone, making the impact even greater and is improving healthcare outcomes in care homes everywhere.”
Finally, Louise Morris the Care Home Assistant Practitioner (CHAP) Lead won the main award of the night and was crowned the ‘Learning and Development Professional of the Year’.
The Judges stated: “Louise has had a transformational impact, not only on the learning and development of staff at Four Seasons Health Care, but also on the well-being of residents. Through a review of an existing programme, Louise drove design and improvement which has had significant benefits through improved care, staff practice and confidence and commitment to their work and professional development.”
Congratulations to everyone on this fantastic achievement!
31 Jul 2017
Regents View Care Home in Hetton-le-Hole is celebrating the success of Care Assistant Callum Hall as he successfully graduated from the Care Home Assistant Practitioner (CHAP) programme.
Michelle Shippen, Home Manager said: “Everyone here congratulates George on his success. We’ve supported him every step of the way and it’s great to see his hard work pay off. He is a great asset to the home, and provides fantastic support to the residents here. He is a great part of the team. Well done again! I can’t wait to see you putting your new skills to use.”
The newly qualified CHAPs are now able to provide some general nurse duties, such as medication rounds. This benefit’s the home as it enables the nurse to deal with more complex issues.
Jacky Reed, Acting North East England Managing Director, said: “Here at Four Seasons we take great pride in our CHAPs programme, and everyone who undertakes the intense 12 week course. You have come through this long journey, and I want to thank you for your commitment and continued dedication. I also was to thank the mentors for their continuous help and support.
“By working together we can all help provide good quality care everywhere, ensuring residents get the service they deserve. Congratulations once again.”
Would you like a career in care? Take a look at the current vacancies we have available at the moment.
Contact our care home
If you'd like to arrange a visit to Regents View Care Home in Hetton-le-hole, or talk to us about our care options, please call, email, or fill in the contact form.
Care home manager: Michelle Shippen
Francis Way, Hetton-le-hole, DH5 9EQ
0191 526 6882