Welcome to St. Helen's Care Home
St Helens Care Home has been a finalist in the Great British Care Awards.
Ours is a purpose-built property with spacious, airy rooms, a beautiful enclosed garden and a bright, spacious conservatory where residents can relax and enjoy the warmth of their surroundings. Getting out and about around Bishop Auckland is easy too, as we're very close to local shops and transport links.
Our Lister Unit caters to those with enduring mental health issues, while our Auckland Unit is tailored to those living with Dementia/Alzheimer's.
Life at St. Helen's Care Home
Our activities coordinator encourages residents to pursue their hobbies and get involved in daily activities, including concerts given by entertainers.
Residents can also watch films or TV, or listen to music, in our communal areas. When they want to get out and about, we have our own minibus to take them on outings, shopping and to hospital appointments. They can even enjoy some pampering with our professional hairdresser who visits weekly.
I feel at home when I visit my mother and feel confident that she is being well looked after, I wouldn't want her to be anywhere else.
The manager will always spend time taking to you and will help you with any problems you have. I would recommend the home to anyone
Excellent communications on progress and condition. The staff are very friendly and my mum is content.
I can walk in to the Home and feel comfortable. Everybody is always so friendly. It just feels like going to my mums house and I don't worry about going home.
The food is very good and if there is nothing on the menu I like an alternative is always offered. There are snacks and drinks available whenever I want one.
I am always informed of any changes to my mothers care or condition. Its gives me great peace of mind to know she is well cared for
The number and variety of activities provided by the home is excellent.
I don't know how to thank you all enough for the wonderful way in which you cared for my Dad. You made him feel special and loved. You made him happy.
Types of care
People living with dementia have different needs, so either a residential or nursing care home...
Respite care, or short-stay care, means someone can stay at St. Helen's Care Home whether...
St. Helen's Care Home also offers specialist help for adults and young people with different needs,...
End of life / palliative care
It's vital that everyone gets the right care and support at this important and sensitive time....
Facilities & services
Making care special is at the heart of St. Helen's Care Home in Bishop Auckland. Our philosophy starts with getting to know each person as an individual and understanding what they need.
- All single rooms
- On site hairdressing
- Quiet lounge
- TV lounge
- Landscaped gardens
24 Apr 2017
As delayed transfers of care remain at record highs, how can we reduce unnecessary hospital stays for older people? That was the key question at an HSJ event held in association with Four Seasons Health Care.
The roundtable heard that the healthcare system often finds reasons not to deal with care home residents and looked at the success of an innovative collaboration between the NHS and care homes in Belfast.
With a collaborative approach between care homes and the NHS, older people are able to leave hospital and receive expert care, whilst assessing whether their long term future would be in their current home or a local care home. “The idea is that it would provide short term rehabilitation in conjunction with the two trusts in that area. The joint partnerships with the trusts I’ve worked with have just been amazing, and that’s what makes it work”, explained Janice Brown, Four Seasons’ regional manager for the Belfast and Newtownabbey area.
In addition to the improvements from a collaborative solution, South Eastern Health and Social Care Trust reported that the joint partnership approach of providing a bed in a care home reduced their yearly cost by more than half.
You can read further thoughts and insights from the HSJ Roundtable, in association with Four Seasons Health Care, at HSJ Roundtable Guides
29 Mar 2017
The team and residents at St Helen’s Care Home in Bishop Auckland did their bit for a local children’s charity that help children and young people who have disabilities lead a fulfilling life.
Janet McVeigh, Home Manager, said: “This charity holds a special place in our hearts. We regularly raise funds when we can to help do what we can. I’m very proud of everyone here at St Helen’.”
10 Nov 2016
Sandra Brown, Regional Manager for Durham has been crowned Regional Manager of the Year for the North East of England, South West and Bristol in the Four Seasons Health Care Awards 2016 and is through to the national finals.
These are the 1st Four Season’s Care Awards and this year over 700 people were nominated for awards by care home residents, colleagues and visitors. All entries have been of a very high standard making the judging process a difficult one. However, a winner had to be chosen and the nomination for Sandra demonstrated how she continues to make a difference and provide special resident experiences on a daily basis.
During the judging process for the Regional Manager of the Year award, the panel was looking at a number of different factors including the individual demonstrating exceptional leadership skills and the ability to prioritise the day to day challenges of the role. This individual has supported their homes and helped them to achieve the company’s strategic priorities whilst managing external stakeholders and keeping special resident experiences at the centre of everything they do.
Sandra was nominated by a colleague. His nomination read: “Sandra’s ability to organise her time and focus has supported all the teams in her region to produce all the necessary documentation that is required ensuring that they are compliant. When things are tough, Sandra is always there to cheer us up and always makes the supportive call to give us necessary encouragement. She is very deserving of the Regional Manager of the Year accolade.”
As the winner for the North East of England, South West and Bristol, Sandra is automatically through to the national Four Season’s Care Awards finals. She will meet a panel of judges in for the last round of judging and will then join finalists from across the UK in Birmingham for a special event to celebrate their achievements and discover if they have won a national award.
Amanda Cunningham, Managing Director for Four Seasons Health Care in the North East of England, South West and Bristol, said: “Sandra is a very worthy winner of this award. She has all the necessary skills and runs a very tight ship ensuring that everyone in her region is compliant with regulations. Any issues are sorted quickly, and she’s always on hand to offer support to anyone who needs it. Congratulations Sandra!”
The Care Awards were open to employees from all Four Seasons homes across the UK and central team members to celebrate their commitment in the delivery of high-quality services to 14,000 residents cared for in more than 300 locations.
The 14 categories have been created to recognise excellence in a variety of roles across the organisation ranging from ‘Registered Nurse of the Year’ to ‘Care Home Manager of the Year’. We also wanted to recognise the hard the dedication and commitment from our residents, their relatives and volunteers.
Tim Hammond, CEO of Four Seasons Health Care said: “The award categories are all really important as we want to highlight the fantastic people we have working here in our organization. However, I believe it is important to acknowledge the special people who go above and beyond to help others in the community, and this is why our ‘Resident or Relative Contribution’ and ‘Volunteer of the Year’ awards are so important to us.
“I look forward to seeing all of our Regional winners at the National Finals in December.”
Contact our care home
If you'd like to arrange a visit to St. Helen's Care Home in Bishop Auckland, or talk to us about our care options, please call, email, or fill in the contact form.
Care Home Manager
6 Manor Road, Bishop Auckland, DL14 9DL
01388 607 962