Stanshawes Care Home

Colleagues from Laurels Lodge Care Home in Woodside, Havencourt Care Home in Stonehaven and Cumbrae Lodge Care Home in Irvine all came together to do a skydive, raising money for residents in their care and Alzheimer's Scotland.

Tracey Rhodes, Resident Experience Facilitator for Scotland, said: "Everyone was really excited for the jump. One of them hadn't even been in a plane, and they completed it, which was a huge accomplishment. They managed to raise £4,000 which is fantastic. Well done everyone."

Congratulations everyone! We’re all proud of you.

A Yate care home has achieved the maximum possible rating of 100% satisfaction for its standards of care in a national care home survey. Stanshawes Care Home also scored 96% around the theme of the quality of life for people living in the home, in the survey for “Your Care Rating”.

The independent confidential survey was conducted by leading market research organisation Ipsos MORI.

The home, which is operated by Four Seasons Health Care, scored around 93%, with 929 points from a possible maximum of 1,000, for its overall performance rating, which is derived from four core themes: staff and care, home comforts, choice and having a say and the quality of life being experienced by the respondent.

Stanshawes also achieved 100% rating for being a safe secure place to live; for people being happy with the care and support provided and for the care team treating residents with kindness, dignity and respect. All participating residents said that the staff understand them as an individual and are capable of providing the care they need.

In responses to other survey questions 94% of respondents said they can take part in activities and hobbies if they want.

Amanda Cunningham, Regional Managing Director with Four Seasons Health Care, who operate the home, said: "All the care team are delighted that in this independent national survey the residents at Stanshawes Home rated the home so highly.

"The survey outcome corresponds with the responses we have had directly from residents, their relatives and care professionals who are able to give us instant feedback on a day to day basis about any aspect of care quality, by using iPads placed in the home with a touch-screen questionnaire linked to purpose designed software. This has been recording a 97% overall customer satisfaction rating for life in the home.”

The home is rated as “good” by the Care Quality Commission. The CQC inspectors reported that residents told them: “The staff are superb and I could not be better looked after,” "The nurses are so kind and know what I like" and "Absolutely brilliant". Relatives and other visitors said, "Always very kind here and a good atmosphere",” and "This home is really lovely.”

Stanshawes Care Home in Yate is celebrating results from a recent inspection after positive feedback across the core criteria.

Stanshawes Care Home, which received an unannounced visit from the Care Quality Commission, was given an overall rating of “good” from the inspection, with the same grade being given across the individual points of being safe, effective, caring, responsive to residents’ needs and well led.

The home, which is run by Four Season Health Care, was described by inspectors as allowing people to feel safe, treating them with kindness, dignity and respect.

The inspectors saw that people were looked after by staff who know the importance of having good relationships and interacted very well with residents in a caring and compassionate way, being knowledgeable of each person’s individual needs and preferences.

It was highlighted in the report that residents were supported to have choice and were encouraged to make their own daily decision, as well as having a hand in writing their care plans, which were adjusted as their needs changed.

An array of comments and feedback were presented to inspectors from residents, including describing staff as “superb” and “so kind” with residents feeling they “could not be better looked after”

Relatives and other visitors said they always found the home to have a “good atmosphere” and that you “cannot fault any of the staff”.

Amanda Cunningham, Regional Managing Director of Four Seasons Health Care in the North East, South West and Bristol, said: “It’s a credit to the dedication of the care team that the home was rated as good overall and against each of the core criteria that the CQC inspectors use.

“It is also heartening to see the very positive comments by residents and their relatives and to know the team is so well appreciated.”