Welcome to The Laurels Care Home

The Laurels Care Home is situated in the centre of Hetton-le-Hole, Tyne and Wear, close to amenities and with good transport links to Sunderland and Durham. Our qualified and ancillary staff provide the best possible care.

Our Dementia Care Framework Plaque

Our two-storey care home is newly refurbished to a high standard. We can accommodate general nursing care, residential care, and also residential Dementia care. The home has facilities to provide respite care and can also provide end of life care if required.

During their stay, residents are assessed by health professionals including occupational therapists, physiotherapists and care managers. Referrals are usually made by the care managers or hospital team.

All rooms are single with en-suites, and tastefully decorated. We love families to bring in personal items for their relatives to encourage a more homely, familiar environment.

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Life at The Laurels Care Home

A carer and a resident

My mother has settled in well, better than I thought she would. She gets on well with the staff who treat her really well.

Edward Dutson, Son of Resident/Service User at The Laurels Care Home

I would definitely recommend Regents View. Mum has only been here 4 weeks, all the staff and surroundings have been perfect. Well done to you all.

Michael McCormack, Son of Resident/Service User at The Laurels Care Home

Types of care

Residential care

This is for those who may need some help with daily activities such as eating, washing,...

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Dementia care

People living with dementia have different needs, so either a residential or nursing care home...

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Nursing care

Someone may need nursing care if they have a certain physical condition or difficulties. This...

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Respite care

Respite care, or short-stay care, means someone can stay at The Laurels Care Home whether...

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End of life / palliative care

It's vital that everyone gets the right care and support at this important and sensitive time....

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Facilities & services

Making care special is at the heart of The Laurels Care Home in Hetton-le-hole. Our philosophy starts with getting to know each person as an individual and understanding what they need.

  • All ensuite
  • All single rooms
  • On site hairdressing
  • TV lounge
  • Lifts
  • Landscaped gardens
  • Patio
  • Flat screen TV in lounge
  • Wi-fi

Our news


11 Dec 2017

Four Seasons Health Care picked up three accolades on Tuesday 5th December 2017 at the Training Journal (TJ) Awards. Winning three categories meant that Four Seasons Health Care led the way, as they were the only organisation to win in multiple categories.

Who were the winners?

The Dementia Care Framework won the ‘Best Change Management Programme’, which is a fantastic achievement and further highlights the positive impact this is having on the lives of people living in Four Seasons homes with dementia.

The Judges commented: “We recognise Four Health Care work in the field of dementia care as innovative and thorough in its approach, being both effective and transformative. It had a bold vision that was well executed in a challenging environment.”

The Care Home Nursing Journal (CNJ), Four Seasons’ very own internal publication to develop nurse knowledge and share best practice won its category of ‘Best Organisational Development Programme'.

The Judges commented: “The design of this intervention, which on the surface appears very simple, completely meets the needs of the organisation and has had significant impact. A particular strength was that Four Seasons Health Care decided to make these resources freely available to anyone, making the impact even greater and is improving healthcare outcomes in care homes everywhere.”

The CNJ is available to view on the Four Seasons website here.

Finally, Louise Morris the Care Home Assistant Practitioner (CHAP) Lead won the main award of the night and was crowned the ‘Learning and Development Professional of the Year’.

The Judges stated: “Louise has had a transformational impact, not only on the learning and development of staff at Four Seasons Health Care, but also on the well-being of residents. Through a review of an existing programme, Louise drove design and improvement which has had significant benefits through improved care, staff practice and confidence and commitment to their work and professional development.”

More information about the role of a CHAP is available on the Four Seasons website here.

Congratulations to everyone on this fantastic achievement!


5 May 2017

May 4th has become known as Star Wars Day, purely because it sounds like the film franchises iconic line ‘may the force be with you’.

Unbeknownst to the residents and their families at The Laurels Care Home in Hetton-le-Hole, this meant they were going to be seeing a different type of guest at the home yesterday.

Helen Bell, Home Manager, explained: “We welcomed in eight Jedi, two Darth Vadars and a Storm Trooper. Everyone welcomed them in with open arms and offered them some galactic tea and cake. We enjoyed a good versus evil lightsaber battle before Darth Vadar one and two and the Storm Trooper left for their Star Destroyer and the Jedi returned to the Senate. May the force be with you!”

Are you looking for a care home in Hetton-le-Hole? The Laurels offers support for all types of care including residential care, dementia care, nursing care, respite care and end of life/palliative care.


20 Dec 2016

The Laurels Care Home in Hetton-le-Hole has been accredited for a pioneering dementia care approach.

The care team at The Laurels Care Home is celebrating being accredited for a radically different approach of care for people living with dementia.

The Dementia Care Framework is a unique step forward in the personalisation of care for people living with dementia. The care team uses exclusive purpose-designed technology to help build and continuously update a picture of each resident’s individual experience of their care and their physical, psychological and emotional well-being, so that their care can be adjusted to their changing needs.

The pioneering home is part of Four Seasons Health Care which spent two years developing and testing the new approach. The home hosted an event for care commissioners, other health and social care professionals and relatives to introduce the Dementia Care Framework to them on Friday 16th December 2016 with a very chilled out party theme embracing Flower Power.

Amanda Cunningham, Managing Director for Four Seasons in the North East of England, South West and Bristol said: “This is next generation dementia care to make life better for the person with dementiaand we are excited to offer it. A vital part of the Framework is the bespoke support and training the team throughout the home receives with additional support and training for those, working within our dementia services. This goes beyond the practicalities of caring for someone with dementia and through simulation gives them a deeper understanding of what it is like to live with dementia.”

In addition to the support and training, there are three additional components to the Dementia Care Framework – personal care reviews, Resident and Family Charters.

At the heart of the Dementia Care Framework is a personal care review process which is continuously updated electronically by care staff to give a comprehensive and current picture of each resident. Thought to be the first of its type worldwide, it is based on 320 recognised standards, including NICE Guidelines (National Institute for Health and Care Excellence) and Alzheimer’s Society best practice guidance. It replaces paper-based audits that are slow and almost always behind the changing care needs of the person.

The resident and family charters were developed in consultation with residents, family members, health and social care professionals and care teams, taking account of over 400 comments. The resident charter sets out their rights, the standards of care they can expect and commitment to provide for their personal needs and preferences. The family charter, sets out the support that they can expect to receive and how they can input to planning their relative’s care.

Only when a home achieves key standards within the Dementia Care Framework does it receive Four Seasons Accreditation for the quality of its dementia care.

To find out more about this fundamentally different approach to dementia care please visit carehomes.fshc.co.uk/dcf or email dementiacare@fshc.co.uk

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Contact our care home

If you'd like to arrange a visit to The Laurels Care Home in Hetton-le-hole, or talk to us about our care options, please call, email, or fill in the contact form.


Care Home Manager

Helen Bell

Francis Way, Hetton-le-hole, Houghton-le-Spring, Tyne and Wear, DH5 9EQ

0191 2837620

0191 526 0837

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