Company and background
Four Seasons Health Care owns and operates over 400 Nursing and Care Homes and Specialised Care Centres in England, Scotland, Northern Ireland, Jersey and the Isle of Man. The Company is one of the largest independent providers of care services in the United Kingdom. Four Seasons' origins date back to the late 1980's.
The company has developed through both the acquisition and construction of care facilities and has firmly established a reputation for professionalism in all aspects of its care operations. Four Seasons cares for over 17,500 people in its care and nursing homes and specialist units and employs over 21,000 staff.
The Care Homes Division comprises approximately 230 homes in England and the Channel Islands, 55 in Scotland and 67 in Northern Ireland and the Isle of Man. Many types of care are provided in the divisions' high quality facilities including care for older people and those with dementia. In addition, there are dedicated services for respite care, rehabilitation, intermediate care, end of life and palliative care as well as care for younger persons suffering from chronic conditions. The Huntercombe Group, our Specialised Services Division comprises units catering for conditions such as mental health and addictions, acquired and traumatic brain injury rehabilitation, neurodisability, learning disabilities, and children with special needs. The reputation of this division is well established and growing.
Quality Care
“I would happily put my mother into my home”. That comment from one of our managers captures what quality is all about. It comes from having well trained, dedicated staff who really bring care into our homes. A complete focus on delivery of quality care is what makes Four Seasons Health Care unique, we achieve this by ensuring we develop the best systems; recruit and retain the best staff and involve our residents their relatives and other stakeholders in constantly improving the service we provide.
The focus on quality is recognised through market leading quality ratings Four Seasons Health Care is awarded by the regulatory bodies for the care industry.
Mission and Values
At Four Seasons Health Care we aim:
- To be recognised at all levels for our high standards of professionalism, service and quality of care provided within appropriate, safe and therapeutic environments.
- To nurture a working environment which will attract, motivate, develop and retain, the very best people in our sector.
- To be open, honest, fair and transparent in all our dealings.
- To integrate all these values into every aspect of our operation for the mutual benefit of our clients, our team members and our stakeholders.
- To be the leading independent provider of healthcare services in the UK.
Innovation and Service Improvement
Being the best takes hard work and ensuring we continue to lead industry standards means we have to constantly challenge what we do and look at ways that we can improve. Our team members are encouraged and empowered to identify ways in which we can improve. It is through the passion and commitment of our team that we can continue to set the standard for others to follow.
These innovations continually improve and shape the service we deliver to enrich our residents lives. These may be in how we meet the needs of an individual resident through to how we shape the service delivered to a whole group of residents.
One recent innovation has been the development of our award winning PEARL approach to the delivery of dementia care. PEARL focuses on Positively Enriching And enhancing Residents Lives, this is done by providing a framework for the provision of Dementia care covering all aspects from staff training and awareness through to the physical environment of the home itself. Homes that have been supported through the project have seen significant enhancements in the quality or residents lives.
