Welcome to Marlborough Court Care Home
Marlborough Court is in Thamesmead, south-east London. Ours is the only home in the UK with a Deaf Quality Mark.
Our team provides residential and nursing care 24 hours a day. People living here have varying needs, from specialist support to general assistance with everyday living. We offer specialist residential care for those with dementia, and also respite care to give home carers a much-needed break. Some people stay with us permanently, others stay for shorter periods.
Residents pursue their hobbies in communal and quiet lounges throughout the home. These areas are used for relaxing and socialising in, and are great places to invite friends and families to when they visit.
Life at Marlborough Court Care Home
Our busy activities programme is tailored our residents. We invite professional entertainers to visit regularly, and there's always something going on, from quizzes to musical events.
Mealtimes are an enjoyable and sociable part of the day. Each dining area has tables laid with fresh flowers and linen, and our menus are displayed to show the choices available. Snacks, fresh fruit and refreshments are provided 24 hours a day.
We have highly nutritious and varied menus, and cater for all dietary and cultural needs. All food is prepared using fresh ingredients every day in our kitchens. Residents can choose to have their meals in their own room, or in our dining room and we encourage friends and family to join us for meals or afternoon tea any time.
Our aim is to help people stay as well as they can for as long as they can, so we understand the importance of being active and entertained. Why not arrange a visit and we’ll talk you through the facilities and activities on offer at Marlborough Court?
I feel at home when I visit my mother and feel confident that she is being well looked after, I wouldn't want her to be anywhere else.
The manager will always spend time taking to you and will help you with any problems you have. I would recommend the home to anyone
Excellent communications on progress and condition. The staff are very friendly and my mum is content.
I can walk in to the Home and feel comfortable. Everybody is always so friendly. It just feels like going to my mums house and I don't worry about going home.
The food is very good and if there is nothing on the menu I like an alternative is always offered. There are snacks and drinks available whenever I want one.
I am always informed of any changes to my mothers care or condition. Its gives me great peace of mind to know she is well cared for
The number and variety of activities provided by the home is excellent.
I don't know how to thank you all enough for the wonderful way in which you cared for my Dad. You made him feel special and loved. You made him happy.
Types of care
This is for those who may need some help with daily activities such as eating, washing,...
People living with dementia have different needs, so either a residential or nursing care home...
Someone may need nursing care if they have a certain physical condition or difficulties. This...
Respite care, or short-stay care, means someone can stay at Marlborough Court Care Home whether...
Facilities & services
Making care special is at the heart of Marlborough Court Care Home in Thamesmead. Our philosophy starts with getting to know each person as an individual and understanding what they need.
- All ensuite
- All single rooms
- Quiet lounge
- TV lounge
26 Sep 2016
Four Seasons Health Care has become overall winner of the UK Customer Experience Awards for 2016. It was chosen by the judges ahead of more than 750 companies across all sectors of industry for its Quality of Life programme that has helped to achieve customer satisfaction levels of over 97% in its care homes. Four Seasons was also winner in the award category for “Insight and Feedback – A Focus on Understanding.”
Charlotte Oppong-Agyare, Marketing Director for Four Seasons, said: “It is a huge endorsement for Quality of Life to have been selected as the best customer experience programme in the UK and it’s a credit to the 20,000 people in our care teams who have used it to listen to the 16,000 residents in our homes to understand how we can give them a better experience and make them happy.”
The Quality of Life Programme uses technology that is exclusive to Four Seasons to give insights into the day to day experience of people in more than 300 care homes. Residents, their families and health professionals can use iPads that are linked to purpose-designed software systems, to tell the company what they think about any aspect of care. The information is transmitted in real time to the Home Manager and Regional Manager. This is very different from the paper-based surveys conducted across the industry once or twice a year, where feedback is usually out of date by the time it is collated.
Charlotte Oppong-Agyare said: “Since we introduced the programme into all of our homes last year our average customer satisfaction rating has increased from 92% to its current level of just over 97%. Among our Home Managers 90% say it has reduced paperwork freeing up to eight hours a week of their time, which can now be spent with their care teams and residents. They also say the programme has helped to drive a culture change, with 95% saying it has encouraged care teams to take ownership and resolve small issues as they are found.”
Since its launch seven years ago, The UK Customer Experience Awards has become one of the most important events for customers experience professionals. The Awards are judged by panels of independent business men and women, using scoring methodology and criteria, endorsed by Cranfield School of Management.
22 Sep 2016
Yo ho yo ho a priates life for me! could be heard around Marlborough Court Care Home in Thamesmead as residents and the care team embarked on a swashbuckling adventure.
Hayley Mercer, Personal Activities Lead, explained: “We took the residents out to watch the assortment of ships that sailed on the River Thames. The residents enjoyed waving to them as they passed, but were a little disappointed they didn’t see anyone walk the plank. We’ve decided to hold our own pirate themed party to celebrate the event in the home later this week. Residents and the care team will all be trying to outdo each other by dressing up as the scariest pirates. Watch this space to see who shivered me timbers and won the prize, find out who also walked the plank.”
17 Aug 2016
We’ve had super Saturday and superb Sunday at the Olympics, but last week saw residents and relatives at Marlborough Court Care Home in Thamesmead take part in an Olympic themed afternoon.
Hayley Mercer, Personal Activities Leader, said: “We decorated our dining room in Olympic colours, using a variety of table cloths to represent the Olympic rings. Residents, relatives and visitors then sat down for a lovely afternoon tea, with yummy cakes. We then held our very own indoor bowling competition, the winners securing a gold medal.
“In the afternoon Tommy Parsons, a local entertainer, came and kept the winning feeling going and entertained everyone with a variety of winning songs. Go team Marlborough Court!”
Contact our care home
If you'd like to arrange a visit to Marlborough Court Care Home in Thamesmead, or talk to us about our care options, please call, email, or fill in the contact form.
7 Copperfield Road, Thamesmead, London, Greater London, SE28 8QA
020 3199 2971
0208 310 7767