Welcome to The Rookery Care Home
You'll find The Rookery in Ebbw Vale, Gwent, where we provide high-quality residential care 24 hours a day for people with dementia.
The Rookery is surrounded by trees in a quiet residential area. People who stay here love our tranquil communal lounges, where they can pursue their hobbies. And also our landscaped garden, and patio and conservatories.
These spaces are used for relaxing and socialising in, and are great places to spend time with friends and families when they visit.
All our private bedrooms are tastefully decorated and many have en-suites.
It would be great to show you around so you can experience our homely, welcoming atmosphere for yourself, so please arrange to pop in for a chat.
Life at The Rookery Care Home
We tailor our activities programme to residents' preferences. Goings-on include arts and crafts, quizzes and gardening. Our minibus is used for trips to restaurants, museums and the theatre.
The Rookery provides a regular church service which is open to all people living here, their families and friends. We invite professional entertainers to visit regularly, and we're also treated to performances by local school children and the wider community.
At our Beachside Café, residents are encouraged to make their own drinks and wash up afterwards, helping them build a sense of purpose and achievement.
As supporters of the UK National Dementia Strategy we help ensure key life skills are maintained, building purpose and providing nurture for those with dementia. We organise group and individual activities, but in our experience it's the one-to-one sessions that people find most calming and rewarding.
Mealtimes are an enjoyable and sociable part of the day. Each dining area has tables laid with fresh flowers and linen, and our menus are displayed to show the choices available. Snacks, fresh fruit and refreshments are provided 24 hours a day.
We have highly nutritious and varied menus, and cater for all dietary and cultural needs. All food is prepared using fresh ingredients every day in our kitchens. Depending on how they feel, each resident can choose to have their meals in their own room, or in our dining room.
We also have themed meals, including food and wine from around the world, and enjoy catering for residents' birthdays and anniversaries.
We encourage friends and family to join us for meals or afternoon tea any time.
I would highly recommend this care home. I have no fault with it.
The staff are brilliant always makes you welcome. I have no reason
for concern. I know if I cannot make it down to see my mother, I know my mothers need are met.
Due to a medical crisis within the family, my Mother was admitted to The Rookery in Nov.2014. Having previously lived in her own bungalow, with much family support, I was apprehensive, wondering whether she would settle in her new surroundings. It is pleasing to see that she has adjusted well and I am sure this has been influenced by the excellent care and attention she has received from the Management & Staff at The Rookery. I visit her daily and am always made to feel welcome, in fact I feel that I am also part of "the happy family" that reside at The Rookery.
Highly recommend the Rookery wouldn't want my mother in any other care home. Excellent care home & excellent staff.
Always happy with the service and care provided. Nothing is ever too much trouble for the carers and domestic staff. Everywhere is clean and tidy. Plenty of entertainment and mind stimulation for the residents. Family are always welcome and treated with respect. Residents are treated with dignity and respect and clearly shows that their care is of utmost importance.
Types of care
People living with dementia have different needs, so either a residential or nursing care home...
Facilities & services
Making care special is at the heart of The Rookery Care Home in Ebbw Vale. Our philosophy starts with getting to know each person as an individual and understanding what they need.
- On site hairdressing
- Quiet lounge
- TV lounge
- Landscaped gardens
26 Sep 2016
Four Seasons Health Care has become overall winner of the UK Customer Experience Awards for 2016. It was chosen by the judges ahead of more than 750 companies across all sectors of industry for its Quality of Life programme that has helped to achieve customer satisfaction levels of over 97% in its care homes. Four Seasons was also winner in the award category for “Insight and Feedback – A Focus on Understanding.”
Charlotte Oppong-Agyare, Marketing Director for Four Seasons, said: “It is a huge endorsement for Quality of Life to have been selected as the best customer experience programme in the UK and it’s a credit to the 20,000 people in our care teams who have used it to listen to the 16,000 residents in our homes to understand how we can give them a better experience and make them happy.”
The Quality of Life Programme uses technology that is exclusive to Four Seasons to give insights into the day to day experience of people in more than 300 care homes. Residents, their families and health professionals can use iPads that are linked to purpose-designed software systems, to tell the company what they think about any aspect of care. The information is transmitted in real time to the Home Manager and Regional Manager. This is very different from the paper-based surveys conducted across the industry once or twice a year, where feedback is usually out of date by the time it is collated.
Charlotte Oppong-Agyare said: “Since we introduced the programme into all of our homes last year our average customer satisfaction rating has increased from 92% to its current level of just over 97%. Among our Home Managers 90% say it has reduced paperwork freeing up to eight hours a week of their time, which can now be spent with their care teams and residents. They also say the programme has helped to drive a culture change, with 95% saying it has encouraged care teams to take ownership and resolve small issues as they are found.”
Since its launch seven years ago, The UK Customer Experience Awards has become one of the most important events for customers experience professionals. The Awards are judged by panels of independent business men and women, using scoring methodology and criteria, endorsed by Cranfield School of Management.
25 Sep 2016
Everyone meet Elmo, The Rookery Care Home in Ebbw Vale’s newest resident.
The residents made the most of the Welsh sunshine making sure Elmo settled in by giving him lots of love and attention. To make Elmo feel 100% at home the residents then broke into song, singing ‘My Bonnie Lies Over the Ocean’ for his little floppy ears.
Gail Llewelyn, Home Manager, said: “It was a lovely way to introduce Elmo to his forever home. He will definitely be happy here. The residents have benefited enormously from having the guinea pigs, many of them had pets before they came to us, so having pets here gives The Rookery a real sense of home.
“I would recommend Pet Therapy to anyone working in care homes. Animals can open a resident up in more ways than a person sometimes can. It doesn’t have to be domesticated, ‘safe’ pets either, there are places out there that bring in more exotic creatures for residents to handle.”
22 Sep 2016
The Rookery Care Home in Ebbw Vale helped Annie Childs celebrate her 92nd birthday last week.
Gail Llewelyn, Home Manager, said: “Everyone at the Rookery Care Home was in great spirits as they helped Annie celebrate her special day. Her family came and celebrated with her and brought the biggest cake I have ever seen which everyone enjoyed with a cup of tea. We all wish you a very happy birthday again Annie! 92 years young!”
Everyone at Four Seasons wishes you many happy returns Annie!
Contact our care home
If you'd like to arrange a visit to The Rookery Care Home in Ebbw Vale, or talk to us about our care options, please call, email, or fill in the contact form.
Care Home Manager
Queen's Square, Ebbw Vale, NP23 6EF