A Four Seasons Health Care home is a real home. We really care about people, looking after their health and understanding what makes them happy.
Our care homes are as individual as our residents, but the high standard of care is the same throughout. Our new Quality of Life Programme is a unique way of listening to residents every day to help us deliver the type of care experience they want.
Award winning care
Four Seasons are delighted to have won, and to be shortlisted for, a number of awards in 2017.
"I feel at home when I visit my mother and feel confident that she is being well looked after, I wouldn't want her to be anywhere else."
17 Nov 2017
Copper Beeches Care Home in Rochester has been accredited for a pioneering dementia care approach.
The care team at Copper Beeches Care Home is celebrating being accredited for a radically different approach of care for people living with dementia.
The Dementia Care Framework is a unique step forward in the personalisation of care for people living with dementia. The care team uses exclusive purpose-designed technology to help build and continuously update a picture of each resident’s individual experience of their care and their physical, psychological and emotional well-being, so that their care can be adjusted to their changing needs.
The pioneering home is part of Four Seasons Health Care which spent two years developing and testing the new approach. The home hosted a Halloween themed party on Tuesday 31st October 2017 for care commissioners, other health and social care professionals, the local mayor and relatives to introduce the Dementia Care Framework to them.
Martin Murphy, Managing Director for South East England said: “This is next generation dementia care to make life better for the person with dementia and we are excited to offer it. A vital part of the Framework is the bespoke support and training the team throughout the home receives with additional support and training for those, working within our dementia services. This goes beyond the practicalities of caring for someone with dementia and through simulation gives them a deeper understanding of what it is like to live with dementia.”
At the heart of the Dementia Care Framework is a personal care review process which is continuously updated electronically by care staff to give a comprehensive and current picture of each resident.
Thought to be the first of its type worldwide, it is based on 320 recognised standards, including NICE Guidelines (National Institute for Health and Care Excellence) and Alzheimer’s Society best practice guidance. It replaces paper-based audits that are slow and almost always behind the changing care needs of the person.
The resident and family charters were developed in consultation with residents, family members, health and social care professionals and care teams, taking account of over 400 comments.
The resident charter sets out their rights, the standards of care they can expect and commitment to provide for their personal needs and preferences.
The family charter, sets out the support that they can expect to receive and how they can input to planning their relative’s care.
Only when a home achieves key standards within the Dementia Care Framework does it receive Four Seasons Accreditation for the quality of its dementia care.
17 Nov 2017
The team from Bangor Care Home in Bangor along with The Quality Improvement Team of the South Eastern Health and Social Care Trust (SEHSCT) won at the SEHSCT Chairman’s awards 2017.
They won in the ‘Ensuring Safety, Improving Quality and Test Category’ which recognised the efforts of both teams in improving meal times for residents in the home, minimising choking risks for those who have dysphagia.
Mauro Magbitang, Home Manager, said: “My team do me proud every day in providing an excellent homely quality of life for the residents and safe and enjoyable meal times for them. I am very honoured that the home was nominated and won. It’s a rare occasion that the Trust award is given to a private sector and the project , well done everyone!”
17 Nov 2017
Residents from Harrogate Lodge Care Home in Leeds met up with children from local nursery ‘Best Child Nursery’ for a lovely morning of fun and games.
Alana Irvine, Intermediate Care Services Director, said: “It was great to see children from the local community visiting our residents and building friendships. The visit was a great success and is now a weekly event.”
The residents were from the home’s dementia unit and intermediate care unit. Shannon Berry, Unit Manager, said: “Our residents really enjoyed the children singing and the children loved listening to the stories the residents told them. It’s nice to see the generational gap being bridged and both parties extremely happy.”