The inspection which took place on Monday 22nd February, rated the care home as good in four out of the five areas inspected. The report said: “Osbourne Court provides nursing and personal care for up to 69 older people, some of whom are living with dementia… People received their care and support in a timely manner from a skilled and supported team… People in the home were supported to make their own decisions and praised the care and kindness of the staff. Staff were knowledgeable about individual’s needs… People were confident to raise anything that concerned them and were satisfied they’d be listened to.”
Declan Miskelly, Home Manager said: “I welcome the inspection from CQC and I’m really pleased with the report they’ve provided. My team are passionate about providing special resident experiences to everyone living at Osbourne Court, and the way we do that is by listening to the residents and understanding their needs.
“I’m delighted that the inspection picked up on our ‘Home to Home’ promise detailing how we learn everything we can about an individual before they move in to our home, to ensure a smooth transition for them, when they do eventually join us.
“This report reflects the feedback we’ve received through our Quality of Life system. The system allows residents, relatives, visiting health professionals and colleagues the ability to provide feedback which is captured in live time. In the last three months 100% residents’s relatives can see that their loved one is well cared for and are happy in the home. Meanwhile 100% of the visiting professionals would place another person in the home, as they feel the team are knowledgeable and professional.
“Although this is a good report, we’re not complacent here at Osbourne Court. We will continue to work on the recommendations provided to us by the CQC.”
The CQC make sure that health and social care services provide people with safe, effective, compassionate care. They provide recommendations – where necessary – to ensure people are receiving the right level of care.
Dr Claire Royston, Medical Director said: “Here at Four Seasons the residents and service users are at the heart of everything we do. We are determined to provide resident-led care ensuring residents feel at home in our homes as much as they were in their own. The CQC inspections help us to continually improve our service.
“I’m pleased that Osbourne Court has received a good report.”
Date published: 15 September 2017