The team at Havencourt Care Home in Stonehaven, has recently been praised for their care and kindness.
Regional Manager Sylvia Nicol presented Senior Nursing Care Assistant Aleksandra Kedziona and Deputy Home Manager Catriona Torrie with their ROCK awards. The home also received an overall award in Recognition of the Care and Kindness (ROCK) of the whole team.
Aleksandra and Catriona were nominated for the award by Professor Charlie Weir, whose father was looked after by the staff during his last days.
In his nomination letter, Professor Weir said: “On behalf of his family friends I would like to thank you and your staff for looking after my dad during the last month of his life.
“Whenever I visited him, I was always impressed by the way staff regularly looked in on him and made sure that he did not require anything.
“Although it is a little unfair to mention individuals, I must say something about two members of staff whom I had most contact with.
“First, Cat who made sure that I was kept fully up-to-date with information relating to my dad.
“This was done in a thoroughly professional and sympathetic way.
“She also frequently popped in to see my dad when I was there and made sure that everything was fine.
“Secondly, Aleksandra who, whenever I visited, was cheerful and almost always with my dad during his last weeks.
“She was caring, sympathetic, cheerful and able to get my dad to drink/eat when it seemed that he wouldn’t.
“She made sure that he was comfortable and not distressed.
“I was very impressed, her caring attitude and general overall kindness is something that will stay with us for a long time.
“From my opinion, Havencourt has very good staff and provides a caring environment for people like my dad.
“The staff do a difficult job and I am grateful to them for everything they did.”
The letter was read to the staff before they were presented with their awards.
Sylvia Nicol said: “Congratulations to Aleksandra and Catriona on their awards. All of the team at Havencourt work extremely hard putting the resident’s needs first, and providing fantastic care. I am extremely proud of this team.”
A ROCK award is a nationwide honour that specifically highlights the impact a Four Season Health Care employee has made on the lives of people living in one of their care homes. An internal prize, staff are nominated for an award by either residents, their relatives or friends, who have witnessed or experienced staff members demonstrating excellent standards of care and kindness in their role.
Date published: 15 September 2017