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Local Care Home Manager wins Regional Care Accolade

Gail Starling, Home Manager at Warrior Park Care Home in Hartlepool has been crowned Registered Care Home Manager of the Year for the North East of England, South West and Bristol in the Four Seasons Health Care Awards 2016 and is through to the national finals.

These are the 1st Four Season’s Care Awards and this year over 700 people were nominated for awards by care home residents, colleagues and visitors. All entries have been of a very high standard making the judging process a difficult one. However, a winner had to be chosen and the nomination for Gail demonstrated how she continues to make a difference and provide special resident experiences on a daily basis.

During the judging process for the Registered Care Home Manager of the Year award, the panel was looking at a number of different factors including top of the range leadership skills, the ability to adapt and embrace initiatives such as our innovative Quality of Life Programme, as well as ensuring the efficient day to day running of the home

Gail was nominated by a colleague. Her nomination read: “Gail always has a smile no matter how hard her day has been. Whenever I need her she’s always there and is always ready to sit and listen no matter how busy she is. She is hard working and is committed to the home’s success, and this enthusiasm has kept everyone going through some challenging and tough times. I feel that Gail has made a big difference to the home. She is very proactive with the residents and their families and will do her upmost to find solutions to problems promptly. I don’t know where we’d be without her.

As the winner for the North East of England, South West and Bristol, Gail is automatically through to the national Four Season’s Care Awards finals. She will meet a panel of judges in for the last round of judging and will then join finalists from across the UK in Birmingham for a special event to celebrate their achievements and discover if they have won a national award.

Marjorie Condacos, Regional Manager for Darlington, said: “When Gail joined the organization, Warrior Park was under some intense scrutiny from the Local Authority and the Care Quality Commission. During this difficult time she has brought the care team together, and led them with complete professionalism and determination to succeed. Gail has met every challenge head on and is a fantastic asset for me to have in my region. Well done Gail!”

Amanda Cunningham, Managing Director for Four Seasons Health Care in North East of England, South West and Bristol, said: “The testimony from Gail’s nomination is commendable. This is her first role as a Home Manager and she really has excelled and should be very proud of herself. She is well known and respected by the professional community, families and residents. Her door is always open to her colleagues, and this has been something which has been mentioned to myself several time. The improved performance of the home and its reputation is testament to Gail’s commitment and attitude. I would also like to congratulate you Gail on this prestigious award.”

The Care Awards were open to employees from all Four Seasons homes across the UK and central team members to celebrate their commitment in the delivery of high-quality services to 14,000 residents cared for in more than 300 locations.

The 14 categories have been created to recognise excellence in a variety of roles across the organisation ranging from ‘Registered Nurse of the Year’ to ‘Care Home Manager of the Year’. We also wanted to recognise the hard the dedication and commitment from our residents, their relatives and volunteers.

Tim Hammond, CEO of Four Seasons Health Care said: “The award categories are all really important as we want to highlight the fantastic people we have working here in our organization. However, I believe it is important to acknowledge the special people who go above and beyond to help others in the community, and this is why our ‘Resident or Relative Contribution’ and ‘Volunteer of the Year’ awards are so important to us.

“I look forward to seeing all of our Regional winners at the National Finals in December.”

Date published: 15 September 2017

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