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Pauline McAlpine crowned Regional Support Team Member of the Year

Pauline McAlpine, Administrator at Abigail Lodge Care Home in Consett has been crowned the Regional Support Team Member of the Year for the North East of England, South West and Bristol in the Four Seasons Health Care Awards 2016 and is through to the national finals.

These are the 1st Four Season’s Care Awards and this Year over 700 people were nominated for awards by care home residents, colleagues and visitors. All entries have been of a very high standard making the judging process a difficult one. However, a winner had to be chosen and the nomination for Pauline demonstrated how she continues to make a difference and provide special resident experiences on a daily basis.

During the judging process for the Support Team Member of the Year award, the panel was looking at a number of different factors including demonstrating a high level of support to colleagues, residents and families through their everyday tasks, alongside their commitment to development and their attitude to Making a Difference.

Pauline was nominated by a colleague. Her nomination read: “Pauline is at the heart of Abigail Lodge. Nothing is ever too much trouble for her and she has a fantastic attitude. Pauline is well loved by all of our residents, relatives and the team and always goes that extra mile. Her experience is shared among all of her colleagues who often ring her for help and advice which is gladly gives. Pauline is reliable, trustworthy and is very caring and respectful towards our residents. To summarise we really don’t know what we’d do without her.

As the winner for the North East of England, South West and Bristol, Pauline is automatically through to the national Four Season’s Care Awards finals. She will meet a panel of judges in for the last round of judging and will then join finalists from across the UK in Birmingham for a special event to celebrate their achievements and discover if they have won a national award.

Sandra Brown, Regional Manager for Four Seasons Health Care in Durham, said: “Pauline has worked at Abigail Lodge since 2005. She has a huge stabilizing influence on the home and is always prepared to go that extra mile for any of the residents, relatives, team or me. I can always rely on her to assist me when asked. She is an absolute star! Well done Pauline!”

Amanda Cunningham, Managing Director for Four Seasons Health Care in the North East of England, South West and Bristol, said: “Pauline is a fantastic human being. She has helped Abigail Lodge go from strength to strength. The glowing endorsements she’s received from her colleagues, residents and Regional Manager demonstrate to me how well liked and valued she is in the home. Congratulations Pauline you’re a very deserving winner of this award.”

The Care Awards were open to employees from all Four Seasons homes across the UK and central team members to celebrate their commitment in the delivery of high-quality services to approximately 14,000 residents cared for in more than 300 locations.

The 14 categories have been created to recognise excellence in a variety of roles across the organisation ranging from ‘Carer/Support Worker of the Year’ to ‘Personal Activities Lead Champion’. We also wanted to recognise the hard the dedication and commitment from our residents, their relatives and volunteers.

Tim Hammond, CEO of Four Seasons Health Care said: “The award categories are all really important as we want to highlight the fantastic people we have working here in our organization. However, I believe it is important to acknowledge the special people who go above and beyond to help others in the community, and this is why our ‘Resident or Relative Contribution’ and ‘Volunteer of the Year’ awards are so important to us.

“I look forward to seeing all of our Regional winners at the National Finals in December.”

Date published: 15 September 2017

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