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Care home scores high satisfaction rating in national survey

A Killamarsh Care Home has achieved 100% satisfaction rating for its standards of care in a national survey of people living in care homes. The Lodge Care home also achieved 99% rating for quality of life in the home, with a score of 990 points from a possible maximum of 1,000.

The independent confidential survey was conducted by leading market research organisation Ipsos MORI for “Your Care Rating”.

The Lodge, which is operated by Four Seasons Health Care, achieved over 95%, with 955 points from a possible maximum of 1,000, for its overall performance rating, which is derived from four core themes: staff and care, home comforts, choice and having a say and the quality of life being experienced by the respondent.

The survey also found that 95% said they are happy with their life there.

The home achieved the maximum possible 100% rating for being safe and secure, with 100% for the care team treating residents with kindness, dignity and respect, 100% for understanding residents as individuals and for being sensitive to how they are feeling.

It scored 100% among respondents for the quality of food served and 91% for the choices on the menu. It also scored 100% for offering activities for residents to take part in if they want

Samantha Jacob, Regional Managing Director for Four Seasons Health Care, who run the home, said: "All the care team are delighted that in this independent national survey the residents at The Lodge rated the home so highly.

"The survey outcome corresponds with the responses we have had directly from residents, their relatives and care professionals who are able to give us instant feedback on a day to day basis about any aspect of care quality, by using iPads placed in the home with a touch-screen questionnaire linked to purpose designed software. This has been recording a 100% overall customer satisfaction rating.”

Date published: 15 September 2017

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