Too often the care sector hits the headlines for all of the wrong reasons. Yet at Westview Lodge Care Home in Hartlepool, a visitor to the home couldn’t sign the care team’s praises enough.
Samantha Holden, is a singer in the Hartlepool area and is a regular visitor to the home. During one visit, she saw some examples of exemplary care, which saw the residents being treated with respect and the team making a difference to their day to day lives.
Once Samantha had finished her gig, she sent a very lovely email to Home Manager Victoria Simpson. The email read:
“I'd like to give some credit where credit is due.
“Today I witnessed exemplary care at Westview Lodge Care Home in Hartlepool from 2 of the loveliest activities coordinators I've ever met Julie Howlett and Alison Bates Austwicke. It is a mixture of things that they did that make them (and their colleagues) excellent care givers.
“One of the notable things they did may seem trivial to someone who doesn't deal with the elderly but today was the first time in a long time that I've seen someone warn a resident before moving them in their wheel chair. All too often I see carers moving wheelchairs without forewarning the resident and therefore spooking them!
“I also loved the fact that they invited people from a local dementia cafe to join in the fun!
“I just feel like good care should be championed and these two lovely ladies should be very proud of themselves!”
Victoria Simpson, Home Manager, said: “I’m always very humbled when I receive praise like this. I’m very proud of my care team here. Everyone at the home tries their upmost to make a difference to the residents here through a variety of different means. I want to echo Samantha’s sentiments. Well done team.”
Date published: 15 September 2017