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Four Seasons Health Care win Silver at UK Customer Experience Awards

Beating stiff competition, we are pleased to announce that Four Seasons Health Care picked up the Silver award in the ‘Insight and Feedback – a Focus on Understanding’ category at the UK Customer Experience Awards 2015 last week.

The award ceremony took place 25th September in Westminster. Four Seasons were awarded for our innovative and ground breaking Quality of Life Programme. This is a unique system that allows our residents, and those close to them, to give ongoing feedback that immediately notifies us ensuring we can act upon it quickly. The Quality of Life Programme puts the residents at the heart of everything we do.

The UK Customer Experience Awards is the biggest and most prestigious Customer Experience Award programme in the UK. The Awards showcase the organisations, the teams and individuals who are leading the way when it comes to delivering outstanding customer experiences. The winners were selected by a panel of judges made up of industry practitioners. During the morning finalists in each of the categories presented their entries to the judges. Winners were then announced during a celebratory lunch in the afternoon.

Congratulating the winners, Neil Copping, Managing Director of Awards International, said: “We are truly inspired by all the best practice showcased at the UK Customer Experience Awards. We have seen many outstanding examples from companies who are doing amazing things in customer experience and as a result have reaped the benefits in terms of business growth and customer engagement. Today gave us the opportunity to acknowledge those companies and celebrate with both the finalists and the winners".

Congratulations to everyone at Four Seasons Health Care.

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Riverside-View-Care-Home-Darlington-Christmas-Prep-Dec-2017

17 Dec 2017

Residents, relatives, the care team and local community have all been helping get Riverside View Care Home in Darlington in the festive spirit.

Claire Westmorland, Home Manager, said: “Firstly we want to thank the local Co-Op who raised a lovely £180 for our resident’s fund. This will go towards our Christmas entertainment. On behalf of everyone in the home I want to thank Co-Op for their kind donation.”

Christmas has definitely hit the home, as they all got ready for their Christmas raffle. Complete with their very own naughty elf.

Claire added: “I want to thank everyone who donated to our raffle. The monies raised will go towards providing special experiences for our residents over the festive period. Merry Christmas from everyone at Riverside View.”

Are you looking for a care home in Darlington? Riverside View Care Home provides support for residential care, dementia care, respite care, end of life/palliative care and intermediate care.

Laurels-Lodge-Care-Home-Woodside-Talent-Show-Dec-2017

16 Dec 2017

The team at Laurels Lodge Care Home in Woodside pulled out all the stops last week as they took part in Laurels Lodge has got talent.

It was an afternoon full of fun and laughter and the team were up for the challenge and showcased their talents amazingly.

Children from Donbank Nursery also joined the residents that day and they got involved and joined in dancing to the birdie song with the Marlene Smith, Personal Activities Leader. Relatives who came also joined in the dance and had a fun afternoon.

May Duncan said “this is great”! as she danced the birdie song.

Other relatives such as Lorna Graham and Irene Sivewright commented on how good the show was.

The headline acts included:

  • Linda Mason (Deputy Manager) and Lynn Smith (Home Administrator) - ABBA
  • Morag Leslie (SNCA) & Jenny Watt (Care Assistant) – as Dolly Parton and Kenny Rogers
  • Rhodora Antiojo (Staff Nurse), Felix Mahinay (Care Assistant), Ewa Misztal (Care Assistant) & Arlene McGillivray (Care Assistant) as the Village People danced the YMCA music
  • Nomeda Jackstienne (Cook) as Madonna
  • Jolanta Nieckarz as Lady Gaga
  • Marlene Smith (PAL) dressed up as Chicken
  • Sheila Gesma (Home Manager) as the DJ

Marlene Smith, Personal Activities Leader, said: “The whole show was fabulous! The teachers from Donbank Nursery said to me that what we did was fantastic and they were very happy that the kids thoroughly enjoyed the afternoon. Sheila our manager was our DJ. It was also great to see relatives participating; it was indeed an afternoon full of fun and entertainment!”

Are you looking for a care home in Woodside? Laurels Lodge Care Home offers support for dementia care, nursing care and respite care.

The-Rookery--Care-Home-Ebbw-Vale-Susam-haircut-Dec-2017

16 Dec 2017

The Rookery Care Home has been fundraising to get some new activity equipment to provide special experiences for those in their care.

Susan Dyke, a member of the team made a big sacrifice and as a result raised over £400 for the cause.

Gail Llewelyn, Home Manager, said: “Sue decided she’s cut her hair off for the cause. She used to have hair that would rival Rapunzel and had never been to a hairdresser, so to have it cut off into a pixie style was a big deal for her. On behalf of everyone at The Rookery I want to say thank you!”

Are you looking for a care home in Ebbw Vale? The Rookery Care Home offers support for dementia care.

Sycamore-and-Poplars-Care-Home-Mansfield-LSA-Dec-2017

15 Dec 2017

The team at The Sycamore and Poplars Care Home in Mansfield celebrated a huge 120 years’ worth of experience last week, as 5 team members received long service awards.

Karen Gilbert, Home Manager presented the7 team members with their Long Service Certificates and gifts as a thank you for their continued dedication and hard work.

Karen said: “It was a pleasure presenting the team with their awards. I want to say massive congratulations to them all for their continued dedication and hard work. They’re all thought of very highly here in the Sycamore and Poplars by the rest of the team, the residents and their relatives.”

Are you looking for a care home in Mansfield? The Sycamore and Poplars Care Home offers support for all types of care including residential care, dementia care, nursing care, respite care and end of life/palliative care.

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