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Annahilt Care Home scores high satisfaction rating in national survey

Annahilt Care Home in Hillsborough has achieved the maximum possible 100% satisfaction rating for its standards of care in a national care survey of people living in care homes for “Your Care Rating”.

The independent confidential survey was conducted by leading market research organisation Ipsos MORI.

The home, which is operated by Four Seasons Health Care, scored around 94% overall performance rating with 938 points from a possible maximum of 1,000. The overall performance is derived from four core themes: staff and care, home comforts, choice and having a say and the quality of life being experienced by the residents. Annahilt achieved 100% rating for the care team treating residents with kindness, dignity and respect. All participating residents said that the “staff are capable of providing the care they need.”

The home scored around 95% or 948 out of a maximum of 1,000 around the theme of the quality of life for people living in the home and the same score for home comforts. All respondents said the menu offers good choices every day and it scored 97% for quality.

Carol Cousins, Managing Director for Four Seasons Health Care in Northern Ireland, who operate the home, said: "All the care team are delighted that in this independent national survey the residents at Annahilt Home rated the home so highly. The survey outcome corresponds with the responses we have had directly from residents, their relatives and care professionals who are able to give us instant feedback on a day to day basis about any aspect of care quality, by using iPads placed in the home with a touch-screen questionnaire linked to purpose designed software. This has been recording a 97% overall customer satisfaction rating for life in the home.”

Regulation and Quality Improvement Authority inspectors reported that residents told them: “It’s good in here, there is a good atmosphere.” “The staff are good and friendly, anything you want they would get for you.” “I have nothing but praise for this place.” “The staff are all my pals, they are very good.”

Date published: 15 December 2017

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