Old Vicarage rated as “good” by Care Quality Commission

Old Vicarage Care Home in Worksop has been rated as 'Good' overall by the Care Quality Commission following an inspection.

Old Vicarage was also rated as 'Good' for all of the core inspection themes of being safe, being caring, providing effective care, being responsive to residents’ needs and being well-led. The home, on Newcastle Avenue, provides care for older people, some of whom have nursing needs.

The inspectors said that people living in the home felt safe and were looked after by a caring team who treated them with kindness, compassion, dignity and respect and the home was a caring environment where they saw friendly and good-natured interaction between staff and residents. The team were knowledgeable about the people in their care. They were aware of their routines and preferences and interests, as well as their health and support needs, which enabled them to provide a personalised service and build positive relationships.

The home has achieved top line customer satisfaction ratings averaging 98%-99% during recent months in feedback from residents, relatives and visiting care professionals. Residents and their relatives commented favourably about the care provided.

One resident said: “The staff here are all very nice; kindness is their middle name.”  

Another said: “I wouldn’t change anything; everything seems OK.”

Jacky Reed, Regional Managing Director for Four Seasons Health Care, said:

“It’s really encouraging to receive such a positive report from the Care Quality Commission, which can only be achieved by a dedicated team working together for the people in their care. The comments by residents and their relatives that let us know the team at The Old Vicarage is appreciated.”

There were sufficient staff on duty with the qualifications, right skills mix and experience to meet people’s needs in a timely way. They were well trained and supported to do their jobs. Residents and their relatives were consulted as much as possible about care plans, which are shaped around people’s individual health and care needs together with their interests and preferences, such as what time they like to get up or go to bed or how they like their tea. Staff worked closely with health professionals to ensure people had safe and effective care and that their physical and mental health was promoted. They encouraged people to be as independent as they could and supported them to have maximum choice and control of their lives.

The home was clean and there were systems in place to prohibit the spread of infection. People spoke positively about the quality and choice of the food provided and said portions were generous and there was always an alternative option available. The chef was aware of people’s nutritional and dietary requirements and their preferences. The residents enjoyed a programme of activities, entertainments and outings.  Relatives are welcomed at almost any reasonable time, which helps residents to maintain contact with those closest to them.

Date published: 3 October 2018

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