'Outstanding' in Caring for Elizabeth Fleming

Congratulations to Elizabeth Fleming Care Home in Hetton-le-Hole, whose recent CQC inspection has awarded them a 'Good' rating overall with an impressive 'Outstanding' rating for caring.

Inspectors highlighted consistently positive comments from residents and their families and gave many examples of outstanding levels of care from staff members, as demonstrated in the excerpts below:

"Without exception people and relatives gave particularly positive feedback about the excellent provided at the home."

"We found there were many examples of staff delivering the provider values of 'making a difference' with staff going above and beyond to make people feel special."

"It was clear from the high number of compliments the provider had received that people and relatives held the home and staff team in very high regard and particularly valued the care provided to them."

Well done to everyone at Elizabeth Fleming on this well-deserved recognition of excellent standards of care.

Date published: 12 September 2018


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