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Care home scores high satisfaction rating in national survey

A Yate care home has achieved the maximum possible rating of 100% satisfaction for its standards of care in a national care home survey. Stanshawes Care Home also scored 96% around the theme of the quality of life for people living in the home, in the survey for “Your Care Rating”.

The independent confidential survey was conducted by leading market research organisation Ipsos MORI.

The home, which is operated by Four Seasons Health Care, scored around 93%, with 929 points from a possible maximum of 1,000, for its overall performance rating, which is derived from four core themes: staff and care, home comforts, choice and having a say and the quality of life being experienced by the respondent.

Stanshawes also achieved 100% rating for being a safe secure place to live; for people being happy with the care and support provided and for the care team treating residents with kindness, dignity and respect. All participating residents said that the staff understand them as an individual and are capable of providing the care they need.

In responses to other survey questions 94% of respondents said they can take part in activities and hobbies if they want.

Amanda Cunningham, Regional Managing Director with Four Seasons Health Care, who operate the home, said: "All the care team are delighted that in this independent national survey the residents at Stanshawes Home rated the home so highly.

"The survey outcome corresponds with the responses we have had directly from residents, their relatives and care professionals who are able to give us instant feedback on a day to day basis about any aspect of care quality, by using iPads placed in the home with a touch-screen questionnaire linked to purpose designed software. This has been recording a 97% overall customer satisfaction rating for life in the home.”

The home is rated as “good” by the Care Quality Commission. The CQC inspectors reported that residents told them: “The staff are superb and I could not be better looked after,” "The nurses are so kind and know what I like" and "Absolutely brilliant". Relatives and other visitors said, "Always very kind here and a good atmosphere",” and "This home is really lovely.”

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Laurels-Lodge-Care-Home-Woodside-Talent-Show-Dec-2017

16 Dec 2017

The team at Laurels Lodge Care Home in Woodside pulled out all the stops last week as they took part in Laurels Lodge has got talent.

It was an afternoon full of fun and laughter and the team were up for the challenge and showcased their talents amazingly.

Children from Donbank Nursery also joined the residents that day and they got involved and joined in dancing to the birdie song with the Marlene Smith, Personal Activities Leader. Relatives who came also joined in the dance and had a fun afternoon.

May Duncan said “this is great”! as she danced the birdie song.

Other relatives such as Lorna Graham and Irene Sivewright commented on how good the show was.

The headline acts included:

  • Linda Mason (Deputy Manager) and Lynn Smith (Home Administrator) - ABBA
  • Morag Leslie (SNCA) & Jenny Watt (Care Assistant) – as Dolly Parton and Kenny Rogers
  • Rhodora Antiojo (Staff Nurse), Felix Mahinay (Care Assistant), Ewa Misztal (Care Assistant) & Arlene McGillivray (Care Assistant) as the Village People danced the YMCA music
  • Nomeda Jackstienne (Cook) as Madonna
  • Jolanta Nieckarz as Lady Gaga
  • Marlene Smith (PAL) dressed up as Chicken
  • Sheila Gesma (Home Manager) as the DJ

Marlene Smith, Personal Activities Leader, said: “The whole show was fabulous! The teachers from Donbank Nursery said to me that what we did was fantastic and they were very happy that the kids thoroughly enjoyed the afternoon. Sheila our manager was our DJ. It was also great to see relatives participating; it was indeed an afternoon full of fun and entertainment!”

Are you looking for a care home in Woodside? Laurels Lodge Care Home offers support for dementia care, nursing care and respite care.

The-Rookery--Care-Home-Ebbw-Vale-Susam-haircut-Dec-2017

16 Dec 2017

The Rookery Care Home has been fundraising to get some new activity equipment to provide special experiences for those in their care.

Susan Dyke, a member of the team made a big sacrifice and as a result raised over £400 for the cause.

Gail Llewelyn, Home Manager, said: “Sue decided she’s cut her hair off for the cause. She used to have hair that would rival Rapunzel and had never been to a hairdresser, so to have it cut off into a pixie style was a big deal for her. On behalf of everyone at The Rookery I want to say thank you!”

Are you looking for a care home in Ebbw Vale? The Rookery Care Home offers support for dementia care.

Sycamore-and-Poplars-Care-Home-Mansfield-LSA-Dec-2017

15 Dec 2017

The team at The Sycamore and Poplars Care Home in Mansfield celebrated a huge 120 years’ worth of experience last week, as 5 team members received long service awards.

Karen Gilbert, Home Manager presented the7 team members with their Long Service Certificates and gifts as a thank you for their continued dedication and hard work.

Karen said: “It was a pleasure presenting the team with their awards. I want to say massive congratulations to them all for their continued dedication and hard work. They’re all thought of very highly here in the Sycamore and Poplars by the rest of the team, the residents and their relatives.”

Are you looking for a care home in Mansfield? The Sycamore and Poplars Care Home offers support for all types of care including residential care, dementia care, nursing care, respite care and end of life/palliative care.

Riverside-View-Care-Home-Darlington-Age-Concern-Veterans-Dec-2017

14 Dec 2017

Residents at Riverside View Care Home in Darlington welcomed Age Concern into the home last week to celebrate everything armed forces related and the service given by veterans.

Claire Westmorland, Home Manager, said: “We have a number of residents in our home who served in the war, and it was nice for them to share their stories, but also a little emotional as many touched on the friends who never made it home. Representatives from Age Concern also shared their service experience, displaying their medals and other momentous from their time in service. I want to thank everyone who has given their service to protect Queen and Country. We’re all very proud of you.”

Are you looking for a care home in Darlington? Riverside View Care Home provides support for residential care, dementia care, respite care, end of life/palliative care and intermediate care.

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